Owning a hotel means that every moment a room in your hotel remains empty, you are losing money. For us, as the ones purchasing the room, the longer rooms stay …
The Empty Room Challenge
It’s a hotel industry standard but the old saying that “the most expensive room is an empty room” has never felt more relevant than right now. When the lockdown from …
Customer Service & The D2C Experience: Why Hotel CRM Still Matters
Discovery of a problem! As co-founders continuing to build hoo, Adrian and I are slowly picking our way in detail through the hotel booking journey from beginning to end and …
A Travel Industry Insider’s Guide On How to Get the Best Hotel Deals Online
Flights and hotels – the two biggest expense of any given holiday. As trips will usually take a week or so, and often even longer, accommodation that seems cheap at …
If You Want Real Change… Look Elsewhere
It’s pretty much impossible to predict the future with any real certainty. At least, that’s what I thought - only, as it turns out, it isn’t. An unlikely place to …
How getting #StrandedInBerlin showed the travel industry how to survive in a world gone mad
Previously when an industry event that I am excited about is cancelled, all of the opportunities, potential contacts and personal development vanish with it. However, that did not happen when …